We take the protection of your personal data and privacy very seriously.
In the privacy policy below, we aim to explain in a fully transparent way what personal data we collect, why we collect it, and how we handle it. By using our website, you indicate that you fully agree with our privacy and cookie policy and the way in which we collect and use personal data. Therefore, we recommend that you read this carefully.
Why do we collect data?
The collected information is only retained for specific purposes in order to provide you with the best possible service. We may use the data to create a profile of you and subsequently use this to direct relevant marketing actions, to process your inquiries regarding our products and services, to contact you again, or to detect possible fraud.
This information is also used for statistical purposes. Covered Consulting may use software programs to generate statistics that help us, for example, understand how many visitors each section of our site receives, identify which information is seen as interesting or less interesting, determine certain technical designs, and identify system performance issues or problem areas.
Your personal data may also be used to send you marketing communications via email that we consider relevant or interesting. If you no longer wish to receive these messages, you can opt out, and you will no longer be contacted about this matter.
What information is collected?
- Information about your visit to our website (traffic data such as your IP address, geographical location, number of visits to our website and specific sections, the domain name from which you access the internet, the date and time of your visit, and the internet address of the site you used to link directly to ours)
- Information we collect when you sign up for our newsletter or use our services (user data such as your name, company name, job title, general email address, mobile number, phone number, mailing address, and VAT number)
Covered Consulting will not sell or transfer your personal or identifiable information to third parties without your consent at the time of data collection. If you identify yourself by sending us an email with personal information, the data will only be used to respond to your message.
This information is provided to us when you give it directly (e.g., through forms on our website, orders, or your email communication with us), or we obtain it via cookies on our websites. We do not process sensitive data.
Your rights
You can access the personal data Covered Consulting processes about you at any time and request corrections or deletion of inaccurate or incomplete data. To ensure you intentionally share this information, we will always ask you to actively indicate your consent (“opt-in”) when transferring new data. This opt-in will always be presented to you freely and clearly. We also clearly explain what the processing entails and its specific purpose. You always have the right to request all personal data we hold in the form of an electronic, usable file.
You can exercise your right of access in writing, addressed to Covered Consulting, Veldkant 33A, 2550 Kontich, or via email to info@coveredconsulting.com. We have 30 days to respond to your request, starting from the moment we have received your written request and all necessary information to fulfill it.
You also have the right to file a complaint with the Privacy Commission if you believe your data is being processed incorrectly.
Your personal data is safe with us
We may not retain personal data longer than necessary to achieve the purpose for which it was collected. Depending on the purpose, this duration may vary. User data is stored for a maximum of 5 years after our last operational contact, and traffic data for up to 10 years, depending on relevance. After that, all personal data is anonymized or deleted.
We will never share your data with third parties for direct marketing purposes unless you have explicitly given consent. We may disclose personal data when required by law or to defend our legal rights (e.g., in case of fraud prevention or reducing credit risks).
We may share your data with affiliated companies such as subsidiaries and sister companies. For some aspects of our products and services, we collaborate with third parties or use subcontractors. Data sharing with them is limited to the same purposes as at Covered Consulting, and we ensure they handle your data securely and respectfully, just as we do.
Information you provide for paid events is collected and processed by Eventbrite. This includes personal and financial data (e.g., credit card number, expiry date, billing address, etc.). We have access to this personal data and use it as we would with form submissions, but financial data is only retained by the third party and never used (by us or by Eventbrite) for marketing purposes.
To ensure our website’s security and availability to all users, Covered Consulting uses user software to monitor network traffic and identify unauthorized attempts to upload or change information that could cause harm. In the event of a data breach, you will be informed, although we do everything we can to prevent this.
We also assure you that Covered Consulting will not share personal data with parties outside the European Union.
Changes to this privacy policy
This privacy policy is effective from the date stated at the top. As we operate in an innovative and continuously evolving environment, we reserve the right to change this policy at any time. Our goal is always to serve you in the most personalized way possible, which may involve new applications for collecting and/or using your (new) data differently. We will communicate any changes as transparently as possible.
Any change will be announced on our website as soon as it takes effect. By continuing to use our website after such changes, you are deemed to have accepted them.
How to contact us?
If you have any questions and/or comments about our privacy policy or wish to file a complaint, please contact us at:info@coveredconsulting.com
Covered Consulting
Veldkant 33A, 2550 Kontich, Belgium
VAT No: BE 070.1959.306